DO YOU DELIVER WORLDWIDE?
Yes, we deliver worldwide with the exception of Brazil and Russia, due to current shipping legislations (these are under review).
I HAVEN’T RECEIVED MY ORDER?
We always try to ensure that your goods are delivered on time. However, sometimes it is delayed by factors beyond our control i.e. adverse weather conditions, strikes, pandemics and customs. If you are not at home when delivery is attempted a card will be left with the carriers contact details for you to rearrange delivery.
If you fail to contact the carrier, they will attempt to deliver again, on the third attempt your parcel will be returned to us. All Infinite Choice international orders are shipped from the UK, so you may be charged import duties or taxes when the parcel reaches the delivery country.
These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Upon placing your order on the Infinite Choice website, when selecting your method of delivery, the timings will be outlined to you at the checkout. If you have not received your order in the time allocated against method of delivery, please contact Customer Services Team, who will be available Monday – Friday 9.30am – 6pm GMT on +44 (0)7747561121, or email Buzz@yourskinyourrules.eco
MY ORDER WAS DAMAGED WHEN I RECEIVED IT
We always try to ensure that your goods are delivered in the best condition, however, if you have received a damaged product, please contact us immediately so that we can arrange for a replacement. Please contact Customer Services Team, who will be available Monday – Friday 9.30am – 6pm GMT on +44 (0)7747561121, or email Buzz@yourskinyourrules.eco
Damaged items will need to be returned to us, before we can issue a refund or a replacement. Please refer to our Return & Refund policy for more information.
I WANT TO CANCEL MY ORDER
Unfortunately, once your order is complete, you can no longer add items, or change your order. If you want to add items, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we’ll be happy to refund you the additional delivery charge. You should be able to cancel your order within 24 hours of placing your order, but sometimes our warehouse is really quick at getting the orders out the door and they could have already dispatched it to you, if this is the case we would be unable to cancel it. However, you can return the parcel to us as long as it is as not been opened. This does not affect your statutory rights.
Non-EU and Non-US orders are final and cannot be cancelled, returned or refunded.
I WANT TO CANCEL MY ORDER, BUT IT HAS BEEN DISPATCHED
Unfortunately, once your order has dispatched, you cannot cancel your order. However, you can easily return your order to us as long as it has not been opened.
WHATS THE DIFFERENCE BETWEEN A SERUM AND A MOISTURISER?
A facial serum works by feeding nutrients into deeper layers of your skin that a normal moisturizer is not able to reach . A moisturiser has larger molecules than a serum which means it will not typically penetrate into the skin as deeply as a serum. We recommend you apply the serum before your moisturiser for a double dose of hydration and benefits.
In the United Kingdom – Every effort will be made to deliver your order sooner than projected: Day 1 – Personal serum is made, jar is filled, Day 2 Labelled and presented for delivery to Royal Mail, Day 3 Our Royal Mail partners standard Delivery service (2/3 days) after presentation.
Outside the United Kingdom – Every effort will be made to deliver your order sooner than projected: – Day 1 – Personal serum is made, jar is filled, Day 2/3 Labelled and presented for delivery by Royal Mail, Day 3 Our Royal Mail Partners’ deliver to you (4/8 days Depending on destination).
United Kingdom – Second class post, starting £2.90
USA – Second class post, starting £20.00
New Zealand – Second class post, , starting $8.00
Europe / Ireland – Second class post, , starting Eur 6.00
World – Second class post, , starting £10.00